Reference

Ketentuan Akun hoki raja untuk Indonesia

These Terms & Conditions govern every account on hoki raja — from the moment you open your account through every deposit via DANA, OVO, GoPay, or QRIS, and…

Berlaku untuk semua akun aktifMencakup transaksi DANA, OVO, GoPay, QRISDiperbarui sesuai regulasi IndonesiaKontak dukungan tersedia 24/7Ketentuan berlaku mulai pembukaan akun
hoki raja Ketentuan Akun hoki raja untuk Indonesia
KONTAK KEBIJAKAN

Cara Menghubungi Kami Soal Ketentuan

If any clause in these Terms & Conditions is unclear, or if you need to raise a dispute about how a rule was applied to your account, our support team is reachable around the clock. We respond to policy-related queries within two hours during peak hours and no later than four hours overnight. Reach us through the channels below to start a formal review.

Team online

Live Chat

Our live chat channel is available 24 hours a day, 7 days a week. Use it to ask specific questions about how a clause in these Terms & Conditions applies to your account actions or transaction history.

Email Resmi

Send a detailed written query to our official support email address. We aim to respond to all Terms & Conditions disputes within 24 hours, attaching the relevant clause reference in our reply.

WhatsApp Support

Reach our policy team on WhatsApp for quick clarifications about account rules, withdrawal conditions, or any clause that affects your pending transaction via OVO, GoPay, or QRIS.

KEAMANAN AKUN

Bagaimana Kami Mengelola Data dan Akun Anda

Every measure listed here reflects how hoki raja handles your account data, session security, and record retention in line with these Terms & Conditions.

Retensi Data Akun

We retain your account records — transaction logs, login history, and personal details — for the period required under Indonesian data handling norms. You may request a summary of your stored data by contacting support via live chat or email.

Keamanan Sesi

Each login session on hoki raja is protected by encrypted token authentication. If our system detects an unusual login pattern on your account, access is automatically paused and you receive an immediate alert to the registered contact.

Penggunaan Cookie

We use session cookies to keep your lobby preferences and chip selection intact between visits. Functional cookies do not store payment credentials; your DANA, OVO, GoPay, or QRIS details are never cached in a browser cookie.

Perubahan Ketentuan

When we amend any clause, we post the updated Terms & Conditions on this page with a revision date. We also send a notification to your registered email address at least 48 hours before major changes take effect on your account.

Permintaan Penghapusan Data

You may submit a written request to have your non-transactional personal data removed from our records. We process such requests within seven business days, subject to any retention obligations imposed by local law.

Siapa yang Mengelola Kebijakan

Our compliance team reviews these Terms & Conditions quarterly. For formal policy inquiries — including disputes about clause interpretation — address your correspondence to the compliance desk via the official support email shown on this page.

Pertanyaan Umum tentang Syarat Akun

These are the questions we receive most often about how our Terms & Conditions work in practice. Each answer refers directly to a specific clause area so you know exactly where to look in the full text above.

Every person who opens an account on hoki raja is bound by these terms from the moment of registration. Access to our lobby, including Dragon Tiger and Aviator, depends on local law in your location.

Yes. Every deposit and withdrawal processed through DANA, OVO, GoPay, or QRIS is governed by these Terms & Conditions. The payment rail does not change which rules apply to your account.

We publish the updated terms on this page with a new revision date and send a notification to your registered email address at least 48 hours before any major clause change takes effect on active accounts.

Yes. Contact our support team via live chat or the official support email to request a summary of your stored account data. We respond to such requests within seven business days, in line with applicable local law.

If you disagree with a revised clause, you must stop using your account and contact support immediately. Our team will walk you through the account closure process and confirm that your pending withdrawals are settled.

Submit your dispute in writing via our support email, referencing the specific clause you believe was misapplied. Our compliance desk targets a formal written response within 24 hours of receiving the complete dispute details.

No. Session cookies on hoki raja store only lobby preferences and session tokens. Your DANA, OVO, GoPay, and QRIS payment details are never stored in any browser cookie on your device.