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How hoki raja Protects Your Personal Data

At hoki raja, your personal data — including account details, transaction records from DANA, OVO, GoPay, and QRIS, and device activity — is handled under a clear, documented…

Data collected only for account operationsDANA, OVO, GoPay & QRIS transaction records securedYou may request data access anytimeNo data sold to third partiesRetention periods clearly defined

Explore the Lobby Read FAQ

What Personal Data We Collect and Why

hoki raja Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with hoki raja, we collect your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay, or QRIS. We also log device identifiers, IP addresses, and session timestamps so we can keep your

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account secure and resolve any payment or access disputes quickly. Location data is collected at the city level — for example, if you access the platform from Makassar — solely to route your session to the nearest server and verify that access depends on local law.
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We do not collect data beyond what is operationally necessary, and we do not share your DANA, OVO, GoPay, or QRIS account credentials with any party outside of the direct payment processor.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

How to Reach Us About Your Data

Team online

Live Chat Support

Our live chat team is available 24 hours a day, 7 days a week. If you want to request a copy of your stored data or ask about how a specific record — such as a GoPay deposit log — is used, start here for the fastest response.

Email Privacy Request

Send a written data access, correction, or deletion request to our dedicated privacy inbox. We acknowledge all email requests within 24 hours and complete verified requests within 7 working days, including account data tied to DANA or OVO transactions.

Account Settings Path

Log in, go to My Account, then select Privacy & Data. From that screen you can download a summary of your stored profile data, update your contact details, or submit a deletion request directly — no support ticket needed for basic corrections.

DATA HANDLING PRACTICES

Six Ways We Secure and Manage Your Data

hoki raja applies specific technical and procedural controls across every layer of your account — from how your QRIS scan reference is stored after a deposit, to how long we retain inactive…

Encrypted Data Storage

All personal data — including your registered phone number, email, and payment method references for DANA, OVO, GoPay, and QRIS — is stored using AES-256 encryption at rest. Keys are rotated on a 90-day cycle managed by our infrastructure team.

Cookie Usage Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can disable analytics cookies via the cookie banner that appears on your first session, without affecting your ability to deposit or withdraw.

Account Security Measures

Two-factor authentication is available on all accounts and is strongly encouraged. Login attempts from unrecognised devices trigger an email alert to your registered address within 60 seconds, giving you immediate visibility of any unauthorised access attempt.

Data Retention Schedule

Active account data is retained for as long as your account remains open. If your account is closed or inactive for 24 consecutive months, we anonymise transaction records and delete personally identifiable fields within 30 days, unless local law requires longer retention.

Third-Party Data Sharing

We share data only with payment processors (to complete DANA, OVO, GoPay, and QRIS transactions) and fraud-detection partners operating under strict contractual confidentiality terms. We do not sell, rent, or trade your personal data under any circumstances.

Your Right to Correction

If any stored detail — your name, registered phone number, or linked payment method — is incorrect, you can update it via the Account Settings path or by contacting live chat. Corrections to financial records require identity verification and are processed within 3 working days.

Your Privacy Policy Questions, Answered

The questions below cover what Indonesian users ask most frequently about how hoki raja handles personal data — from what gets stored when you deposit via QRIS, to how you can request that your account data be deleted entirely.

We record the transaction reference number, timestamp, and deposit amount alongside your account ID. We do not store your DANA or OVO PIN or full wallet credentials — those remain with the payment processor at all times.

Yes. Submit a data access request through the Privacy & Data section of your account settings or email our privacy inbox. We will compile and deliver a readable summary of your stored data within 7 working days of verifying your identity.

Only with payment processors — DANA, OVO, GoPay, QRIS — and contracted fraud-detection partners. Every third party signs a confidentiality agreement. We do not sell your data to advertisers or data brokers under any circumstances.

After account closure, personally identifiable data is anonymised within 30 days unless local law requires a longer retention period for financial records. You will receive a confirmation email once the deletion process is complete.

Log in and navigate to My Account, then Privacy & Data to update standard profile fields instantly. Changes to financial records — such as a linked GoPay number — require identity verification and take up to 3 working days to process.

We use session cookies for login continuity and optional analytics cookies to measure page performance. You can decline analytics cookies on the cookie banner at your first visit. Declining them does not affect deposits, withdrawals, or account access.

Yes. Mobile sessions use the same AES-256 encryption and two-factor authentication as desktop. Login from any new device — phone or tablet — triggers an immediate email alert to your registered address so you stay informed of all access events.

How hoki raja Protects Your Personal Data

How to Reach Us About Your Data

Live Chat Support

Email Privacy Request

Account Settings Path

Six Ways We Secure and Manage Your Data

Encrypted Data Storage

Cookie Usage Policy

Account Security Measures

Data Retention Schedule

Third-Party Data Sharing

Your Right to Correction

Your Privacy Policy Questions, Answered

01 What data does hoki raja collect when I deposit using DANA or OVO?

02 Can I request a full copy of the personal data hoki raja holds about me?

03 Does hoki raja share my data with any companies outside the platform?

04 How long does hoki raja keep my account data after I close my account?

05 How do I update incorrect personal details stored on my hoki raja account?

06 What cookies does hoki raja use, and can I turn them off?

07 Is my personal data protected if I access hoki raja from a mobile device?

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